Extraordinary statement COVID-19
Updated: MAY 7th 2020
The safety and wellbeing of our guests remains our top priority. Further to the ongoing developments of the COVID-19 crisis, we have implemented an updated cancellation policy to provide our guests with increased flexibility.
BOOKED FOR SUMMER 2020 DIRECTLY WITH AQUA SUITES?
Guests that booked and paid a deposit can cancel or modify their reservations. We will change your booking or issue you with a credit note, which can be used throughout 2020/ 2021.
We will also maintain this years rate for all bookings changed to 2021.
Guests requesting a cash refund will have to wait until the Hotel reopens, and it may take up to 30 days from the date of opening for the refund to be processed.
Thank you for your continued support and being part of our Aqua Suites family.
We hope to welcome you back again in the very near future.
We will keep you posted via our website when we have a reopening date.
Stay safe everyone.